Your Comments Count

	Tell us what you think . . . compliment us, make a complaint or just comment. comments@coastalhousing.co.uk With a culture of openness we want people to tell us what they think about our services. By listening we can improve what we do for you. Tell us about the good as well as the bad

If you have a problem with our services, we’ll do our best to resolve it quickly and effectively. We’ll tell you who will deal with the matter and make sure you know what’s happening.

Also you can talk to Managers about your issues. If you’re still not satisfied you can make an appeal to our Board of Management.

Some problems may be beyond our control and we’ll tell you if this is the case.

You can also contact your local Ombudsman:

Public Services Ombudsman for Wales
1 Fford yr Hen Gae,
Pencoed,
CF35 5LJ

0845 601 0987 (calls charged at local rate)

ask@ombudsman-wales.org.uk

www.ombudsman-wales.org.uk

The Ombudsman will look into any complaint from a member of the public about the way the have been treated by a public body.