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The third stage…

Finding Your Home

  • Homes appropriate to the needs of the applicant and the community are offered to people on the Housing Register in date order.  
  • When there are applications with the same date we offer the home on the basis of who has met the most criteria first and then local connections. 
  • When homes are difficult to let, we may offer them to applicants who have applied more recently if we consider it the only way to get a home occupied. 
  • In exceptional cases such as serious harassment, a home may be offered outside the date order system as a matter of urgency. 
  • Two reasonable offers of accommodation may be made. A reasonable offer is the right type of home in the area where you want to live. 
  • If you’re unhappy with the way we have dealt with your application you may appeal to our Housing Manager. If you remain unhappy, you may make a further appeal to our Board of Management.

If you still aren’t satisfied, you may contact the Public Services Ombudsman: Public Services Ombudsman For Wales, 1 Ffordd yr Hen Gae, Pencoed, CF35 5LJ
Phone: 0845 601 0987
www.ombudsman-wales.org.uk

 

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