Statement of Standards… all about our service to you

	We aim to provide an excellent service and this Customer Service Statement says what you can expect from us. Our tenants, service users and employees have had their say and it’s approved by our Board of Management. Please tell us if you’re unhappy with a service, so that we can improve things.

When you contact us, we'll…

• Be polite, professional, and helpful
• Treat you fairly and impartially
• Be knowledgeable and fully trained in all areas of our roles and duties
• Treat you as we expect to be treated ourselves
• In return, we expect customers to be courteous to us and our representatives.

To help you more, we'll…

• Offer opening times that are convenient and suitable to all our customers
• Deal with you in person and always give you our names
• Always have someone available to talk to you by telephone or in person
• Deal with all enquiries straight away and, if not possible, tell you when we’ll get back to you
• Tell you if we cannot help and explain why and if necessary, refer you to a colleague or other agency who can help and advise
• Be on time for any appointment we have with you